雅思口语话题“bad service”是怎样的?

雅思口语话题“bad service”是怎样的?



_ Describe a time you received bad service at a restaurant or a shop. You should say: _ _ what goods or services you bought; _ _ who you were with when you were served; _ _ why you went there; _ _ and explain why you think their service was bad. _

# 主题分析

1) 这个问题是一个经验类别,话题,是这个季节的新话题,卡。

2) 今天更新问题卡是 “服务不好”,条件是服务/消费体验不好, 你可以在这个问题上抱怨你所经历的糟糕的服务和经验 ~

3) 主题分解,第一题,“what goods or services you bought who you were with when you were served; ”,即“ 消费体验 ”,表示购买了什么商品/购买了什么服务,当时和谁在一起, 一个人还有一个同伴。

4) 接下来,“why you went there”,即 “消费目的”。去那里消费的主要目的是什么,最初的计划是什么?

5) 最后一个问题 “and explain why you think their service was bad..” 是 “为什么不好” 是什么原因让我觉得这个消费体验很不好,哪里不舒服。

6) 今天 Joy 分享两个糟糕的服务经验,一个是酒店卫生,一个是食品安全。


(Recorded by Nick, 需要音频合作伙伴邮票链接哦 ~) (Recorded by Nick)

_ Talking about a time I received bad service, I would like to describe my experience in a restaurant. Several months ago, I booked a private room in the restaurant near my university to entertain my tutor. I hoped it would be a nice dinner and the room could be quite so that we could discuss about the topics of my paper and my career plan. However, this restaurant offered slow service and tasteless food. Worse still, I heard a loud noise from the neighboring room. It sounded like some people were arguing over something. Feeling annoyed, the conversation was disrupted and could not go well, so I complained about this to the waiter and the manager. I asked for several times and they promised to coordinate but nothing took effect. In the end, we talked about nothing I expected and had a such terrible night. Hence, I considered it as the worst service I have ever met with. _

# 核心高分表达

coordinate vt. 调整; 合并

示例: Many people coordinate their lives so that they have to be together. 为了在一起,很多人调整自己的生活。

你和雅思的故事 - Go Hard or Go Home

发表于 2020-03-13



What kinds of service are bad services? 什么服务不好?


这个问题来自与 Service( 服务相关的口语话题卡),难度系数中等。想必在生活中经历过类似情况的考生一定有话说,比如明明 EMS 的邮件快递 (雅思成绩等) 到了当地的城市, 邮递员由于各种原因推迟了最多半个月的交货。例如,老一辈的工行业务员给你做了一笔生意,他们很不耐烦,什么也没说,他们也犯了一个错误。但是,本题要求考生对 bad service 做一个定义,这是一个小难点。你可以根据自己的经验来定义它,或者引用别人的想法。考生在练习这道题的过程中,需要提醒自己,定义是没有限制的,千万不要因为自己想法的限制而限制表达。

It 's hard to define, but I generally have a sense that if the service was not in accordance with the standards being promoted, then, then it would be bad. For example, you have booked room of a five-star hotel that promised its customers to keep the highest sanitation as they could. However, this article is from Laokaoya website, you got to know that you were offered a set of glassware that was once cleaned by the toilet brush. That 's definitely a horrible service because you didn 't get the service you were promised.


发表于 2020-03-13



Who should be responsible for bad services?

The company 's leaders should be responsible for bad service, which means they have problems managing the company. Due to their negligence, the company failed to put customer 's experience at the top of list for management. Otherwise, they fail to emphasize on the importance of adopting a good service attitude or improving the quality of service to their , which will result in a poor customer service experience.


Why do some people choose to remain silent when they receive bad services?

The deficient feedback and resolution system leads to people 's silence on bad services. Under certain circumstances, nothing has been done to resolve problems, improve terrible services or simply make apologies after customers reflecting on their experiences of bad services. More serious are the cases where no channel is provided to customers to submit their complaints or safeguard their rights, leaving them no choices but to remain silent.


What kinds of service are bad services?

Poor service usually ignores the actual needs of customers, as a result of which they can 't solve the problems encountered by customers. Besides, some service staff may focus on buck-passing rather than take their responsibilities on customers or provide proper services when customers are in need of them. Moreover, inefficient services are also very annoying, which not only fail to help customers, but also waste them more time and energy.


As a boss, what would you do to prevent bad service?

The boss needs to strengthen the training of employees and establish a service training mechanism. This will help to continuously improve the quality of employees. After understanding the customer 's needs, employees also need to strengthen their familiarity with the service content, so that they can effectively help customers solve their problems.

发表于 2020-03-13
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